CRM (Customer Relationship Management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way.
IM (Infrastructure Management) is the management of essential operation components, such as policies, processes, equipment, data, human resources, and external contacts, for overall effectiveness. Infrastructure management is sometimes divided into categories of systems management, network management, and storage management.
ITSM (IT Service Management) is a process-based practice intended to align the delivery of information technology services with needs of the enterprise, emphasizing benefits to customers.
SERVICES vs. RESULTS
Our clients and partners reach out to us not just for our services, but also for our results.
Certifications
BayStone Approved Consultant (BAC)
Certified Genesys Engineer (CGE)
Certified Novell Administrator (CNA)
CRM Remedy Approved Consultant (CRM RAC)
ITSM Remedy Approved Consultant (ITSM RAC)
Peregrine Approved Consultant (PAC)
Remedy Approved Consultant (RAC)
Siebel Certified Consultant (SCC)
Services
Business Process Re-enginnering
Requirements Analysis
Design Definition
Solution Development
Acceptance Testing
Transfer of Ownership
Canned, Custom and Customized Application Development, Training and Documentation
C3MS, CRM, ERP, ITSM and SFA Application Deployment
Performance Analysis and Tuning
Quality Assurance and Testing
System Architecture and Integration
